At Times IT, we value long-term relationships built on trust, transparency, and fairness. We understand that every project is unique, and there may be situations where a client wishes to request a refund.

This Refund Policy explains when refunds may be available, how refund requests are reviewed, and the circumstances in which refunds may not be granted.

Our goal is to treat every refund request fairly while recognizing the time, expertise, and resources invested in delivering professional digital services.

By purchasing any service from Times IT, you acknowledge that you have read, understood, and agreed to this Refund Policy.

Our Refund Commitment

Customer satisfaction is important to us. If you believe a refund is appropriate, we encourage you to contact us before initiating a payment dispute or chargeback.

Every refund request is reviewed individually. Rather than applying automatic approvals or blanket refusals, we evaluate each situation based on the agreed project scope, the work completed, the information provided, and the circumstances surrounding the request.

We aim to resolve concerns through open communication whenever reasonably possible.

Refund Eligibility

A refund request may be considered when it is submitted within the applicable refund period and meets the conditions described in this policy.

When reviewing a request, we may consider factors including:

  • The type of service purchased.
  • The amount of work completed.
  • Whether project deliverables have already been provided.
  • Whether delays were caused by the client or by Times IT.
  • Whether third-party costs have already been incurred.
  • Whether the original project scope has changed after work began.
  • Whether both parties have attempted to resolve the issue in good faith.

Submitting a refund request does not guarantee that a refund will be approved.

Each request is evaluated on its own merits.

Services That Are Not Eligible for Refunds

Because many of our services involve customized work, professional expertise, and non-recoverable costs, certain services or expenses cannot be refunded.

Refunds generally will not be available when:

  • The agreed work has been completed and delivered.
  • The client has approved the final deliverables.
  • The project has been substantially completed.
  • Delays or project interruptions resulted from the client’s failure to provide required information, content, approvals, or feedback.
  • The client requested changes that expanded or altered the original project scope.
  • The client decides they no longer need the service after work has begun.
  • Payment relates to consultation, strategy, planning, research, or other professional time already provided.
  • Third-party products or services have already been purchased on the client’s behalf.

Examples of third-party expenses include, but are not limited to:

  • Domain registrations
  • Web hosting
  • Premium themes
  • Premium plugins
  • Software licenses
  • Paid APIs
  • Stock photography
  • Stock videos
  • Fonts
  • Advertising spend
  • Cloud services
  • Other third-party subscriptions or digital products

These costs are typically non-refundable because they are controlled by independent providers.

Fourteen (14) Day Refund Request Period

Refund requests must be submitted within fourteen (14) calendar days from the original purchase date.

Requests submitted after this period may not be eligible for review unless required by applicable law or otherwise agreed in writing by Times IT.

We encourage clients to contact us as soon as a concern arises so that we have the best opportunity to resolve the issue quickly and fairly.

How to Request a Refund

If you believe you are eligible for a refund, please contact Times IT before initiating a payment dispute or chargeback.

To help us review your request efficiently, please include the following information:

  • Your full name
  • The email address used for the purchase
  • Invoice number or payment reference (if available)
  • The service you purchased
  • The date of purchase
  • A clear explanation of the reason for your refund request
  • Any supporting information or documentation that may help us understand your concern

Refund requests may be submitted by emailing support@timesit.com or by contacting us through the Contact Us page on our website.

Providing complete and accurate information helps us review your request more quickly.

Refund Review Process

Every refund request is reviewed individually.

Once we receive your request, our team will carefully evaluate the circumstances based on the information provided by both parties.

During the review process, we may consider:

  • The agreed project scope.
  • The work completed before the request was submitted.
  • Project milestones achieved.
  • Communication history between the client and Times IT.
  • Any approvals provided by the client.
  • Whether requested materials or feedback were supplied on time.
  • Any third-party costs incurred.
  • Whether reasonable efforts were made to resolve the issue before requesting a refund.

We may contact you if additional information is required before a decision can be made.

Our goal is to review refund requests as promptly and fairly as reasonably possible.

Approved Refunds

If a refund request is approved, the refund will generally be issued using the original payment method whenever reasonably possible.

Approved refunds are typically processed within five (5) to ten (10) business days after approval.

Actual processing times may vary depending on your bank, card issuer, payment provider, or financial institution.

Times IT is not responsible for delays caused by third-party payment processors or financial institutions after a refund has been issued.

Partial Refunds

Because many of our services are customized and delivered in stages, a partial refund may be more appropriate than a full refund in certain situations.

When determining whether a partial refund is appropriate, we may consider factors including:

  • The percentage of work completed.
  • Project milestones already delivered.
  • Professional time invested.
  • Resources allocated to the project.
  • Third-party expenses already incurred.
  • The remaining work required to complete the project.

If a partial refund is approved, the refundable amount will be determined based on the circumstances of the specific project.

Project Cancellation

Clients may request to cancel a project before it has been completed.

If cancellation is requested before work has started, Times IT may approve a full or partial refund depending on the circumstances and any costs already incurred.

If cancellation occurs after work has begun, refund eligibility will depend on:

  • The amount of work completed.
  • Project milestones achieved.
  • Time invested by our team.
  • Third-party expenses already incurred.
  • Any deliverables already provided to the client.

Project cancellation does not automatically entitle the client to a full refund.

If a project is cancelled, Times IT reserves the right to retain payment for work already completed, professional services already provided, and any non-recoverable expenses incurred on behalf of the client.

Communication Before Cancellation

We encourage clients to contact us before requesting cancellation whenever concerns arise.

Many issues can be resolved through clarification, revisions within the agreed scope, or adjustments to the project timeline.

Open communication often leads to a better outcome than immediate cancellation and helps both parties work toward a fair resolution.

Good Faith Resolution

Times IT is committed to resolving disputes professionally, respectfully, and in good faith.

Before approving, denying, or partially approving a refund request, we may work with the client to explore reasonable solutions that are appropriate for the circumstances.

Our objective is not only to complete projects successfully but also to maintain positive and long-term relationships with our clients whenever possible.

Chargebacks and Payment Disputes

We encourage clients to contact Times IT before initiating a chargeback or payment dispute with their bank, credit card provider, or payment processor.

Many concerns can be resolved more quickly through direct communication, allowing both parties to work toward a fair and reasonable solution.

If a chargeback or payment dispute is initiated before a refund request has been reviewed, Times IT reserves the right to:

  • Suspend or pause all work related to the project.
  • Withhold the delivery of any remaining project materials or services.
  • Respond to the payment provider with relevant project documentation, communications, invoices, agreements, and evidence supporting the transaction.
  • Decline to continue work until the dispute has been resolved.

Submitting a chargeback does not automatically entitle the client to a refund. Each payment dispute will be handled in accordance with the policies of the applicable payment provider and any applicable laws.

Third-Party Costs

Some projects require Times IT to purchase products or services from third-party providers on behalf of the client.

These expenses may include, but are not limited to:

  • Domain name registrations
  • Web hosting services
  • Premium themes
  • Premium plugins
  • Software licenses
  • Stock images, videos, or fonts
  • Paid APIs
  • Advertising budgets
  • Email marketing platforms
  • Cloud infrastructure
  • Other third-party digital products or subscriptions

Unless otherwise required by applicable law, these expenses are generally non-refundable, as they are governed by the terms and policies of the respective third-party providers.

If a project is cancelled or a refund is approved, any non-recoverable third-party costs may be deducted from the refundable amount where appropriate.

Changes to This Refund Policy

Times IT may update this Refund Policy from time to time to reflect changes in our services, business practices, payment methods, legal requirements, or operational processes.

When significant updates are made, the Last Updated date at the top of this page will be revised.

The most current version of this Refund Policy will always be available on our website.

By continuing to purchase or use our services after an updated Refund Policy becomes effective, you acknowledge and agree to the revised policy.

Contact Us

If you have any questions about this Refund Policy or would like to request a refund, please contact us.

Times IT

Vedvedi, Rangamati, Bangladesh

Email: support@timesit.com

You may also contact us through the Contact Us page on our website. Our team will review your inquiry and respond as promptly as reasonably possible.